Shipping
Fee Policy for Alaska, Guam and Hawaii
Dear
Gemma Family,
As part of our commitment to providing excellent
service to our Gemma Members in Alaska, Guam and Hawaii, we have
established the following shipping fee conditions. Please ensure that
all relevant teams are aware of these guidelines.
1. "Free
Shipping" Threshold
- Orders shipped to Alaska, Guam and Hawaii
will qualify for “Free Shipping” when the order total reaches
$400 or more.
- This "Free shipping" offer applies to standard
ground shipping.
2. Weight Limitation
- The free
shipping offer includes parcel weights up to 20 lbs.
- If a
package exceeds 20 lbs, additional charges will apply based on the
weight of the package.
3. Extra Charges for Exceeding 20 lbs
- For packages exceeding 20 lbs, we will calculate the shipping fee
based on the actual weight.
- The extra charges will be
determined by the following rates:
- Standard Ground Shipping
(Alaska, Guam/Hawaii)
4. Customer Communication
- When
communicating with customers, ensure that they are aware of the free
shipping threshold and the weight limitations.
- Clearly
mention any additional charges for packages exceeding 20 lbs.
5.
Implementation Date
- These shipping fee conditions will be
effective starting March 05th, 2024.
Thank you for
your attention to this matter. If you have any questions or need
further clarification, please reach out to our support
department.