*GEMMAUSA BRANCH RETURN POLICY *
1. IN CASE OF DEFECTIVE PRODUCT (WITHIN 15 DAYS)
B. In case of exchange and refund due to a defective product, you must submit a request to the
GEMMAUSA Branch within 15 days from the date you received the product.
C.
In case of exchange and refund due to a defective product, you must submit a request by email
to the GEMMAUSA Branch within 15 days from the date you received the product.
D.
Exchanges:
We will exchange the product once we
receive and review the condition of the defective product.
E. How to submit the request:
Submit an email directly to GEMMAUSA
Branch using the method below.
Please be sure to indicate the purchased
Gemma ID number and date of purchase.
1)
Email: support@gemmaus.com
2)
Text: 310-944-8011
3) Whatsapp: 310-944-8011 (Text Only)
4) Kakao Talk
Channel: http://pf.kakao.com/_xkWxiKG
2. EXCHANGE AND REFUND FOR ANY PRODUCTS (WITHIN
30 DAYS)
A.
In the following cases, exchanges and refunds are not
accepted:
a) For products that have been
opened, used, or damaged.
b) If the 30-day return/exchange period has expired.
B.
In case of Normal product exchange and refund Period.
C. In
case of exchange or refund, you must submit a request by email to the GEMMAUSA
Branch
within 30 days from the date you received the product.
D. We
do not accept partial order cancellations, refunds, and exchanges.
E. Restocking Fee:
Upon receipt of the returned item, a refund
will be issued to the original payment method, minus
4% of the product price and all-around shipping costs.
F.
For any reason a customer is not satisfied with GEMMAUSA products, they may
return unopened
Items within 30 days from the date you received the product.
G.
How to submit the request:
Submit an email directly to GEMMAUSA
Branch using the method below.
Please be sure to indicate the purchased
Gemma ID number and date of purchase.
1)
Email: support@gemmaus.com
2)
Text: 310-944-8011
3) Whatsapp: 310-944-8011 (Text Only)
4) Kakao Talk
Channel: http://pf.kakao.com/_xkWxiKG
We are always here to help with any
concerns or questions you may have.